Juul Labs Sucks Customer Reviews and Feedback

From Everything.Sucks

Juul Labs, Inc. is an American electronic cigarette company which spun off from Pax Labs in 2017. It makes the Juul e-cigarette, which packages nicotine salts from leaf tobacco into one-time use cartridges. Juul Labs was co-founded by Adam Bowen and James Monsees. It is headquartered in San Francisco. Altria Group (formerly Philip Morris Companies), acquired a 35% stake in Juul Labs for $12.8 billion on December 20, 2018. Juul received a $2 billion bonus to distribute among its 1,500 employees.


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Former Employee - Anonymous Employee says

"3 layoffs in a year sums up everything about JUUL. Total unrest within the company with no clear management guidance."

Former Employee - Territory Sales Manager says

"Well there are probably way to many to list 1) Management is awful and incompetent. Former Anheuser- Busch folks have brought over their toxic culture from AB and they have been given leadership roles without having a clue about the tobacco, nicotine, and regulated industry that JUUL competes in. They promote their bar stool buddies (cronyism) at its finest to roles they are not qualified for while people with more knowledge, skills, and competencies sit back and watch. 2) nothing is based on performance. It is all who you are friends with. The Golden JUULs in 2nd half were an absolute joke!! 3) they still like to call themselves a start up and a tech company which is comical! 4) they hate big tobacco and don’t want to be associated with Big tobacco at all so they say, yet they take 12 billion of Altria’s money and just blow it 5) zoom meeting after zoom meeting and yet nothing gets done 6) Route to Market and PPI teams are completely useless yet they think they are important 7) they have zero trust in their field sales team. They sit and micromanage from behind a desk at home and contribute nothing to the company"

Current Employee - Manager says

"Lots of cronyism and promotions are based on loyalty rather than skill level. The product is bad for health, addictive and no amount of sugar-coating - it's still lipstick on a pig."

Former Employee - Supplier Quality Auditor says

"Pay is extremely low and very toxic work environment. There is a lot of animosity I recommend stay away."

Former Employee - Supply Chain says

"Leadership and Human Resources are disconnected to how teams/people really feel. No real career path opportunities."

Former Employee - Middle Management says

"Leadership and upper management stay in ivory towers"

Current Employee - Anonymous Employee says

"Where do I start? If you enjoy yourself and others you care about being completely soul-crushed then this is the place for you. Morale is at zero. Angry, frustrated, depressed and crying people are everywhere. They let go or drive away the best people, then promote the incompetent managers/directors/executives who promise the world and then leave their reports hanging while either micromanaging or completely ignoring them. The executives make the little people pay for their unending mistakes. The only reason anyone is still working here is because of the bad economy. I and man others. will leave when the economy turns around."

Current Employee - Technology Analyst says

"Mid-way towards the 2019 layoffs company started to hire and promote people that don't have a clue in a leadership/scientific affairs that ruined the whole structure and the company's morale went down. Only "rats" and sycophantic people are left and the rest were laid-off eventually."

Former Employee - Director, Program Management says

"Lack luster leadership, no direction, work in silos"

Current Employee - Technology says

"New leadership seems to lack direction. If there is a central strategy it's not being communicated down. Many people are sitting around without any work to do. The layoffs resulted in a huge loss of diversity. It's embarrassing to go to a meeting with 10+ men and only 1 woman in the room. And equally embarrassing to hear coworkers asking leadership why 0/25 senior directors are women in an entire organization and getting canned platitudes as a response. If you're a woman don't come to JUUL expecting any kind of opportunity for growth and promotion."

Senior Talent Sourcer - Technology (Former Employee) says

"Terrible management and people that have zero idea about what they are doing. Terrible environment. Zero communication. Horrible stay away with a 10000 foot pole"

Associate Trade Marketing Manager (Former Employee) says

"horrible culture, male dominated. not paid to think just there to do what you are told to do. very closed door elitist environment. zero mentorship or collabfree lunchhorrible culture"

Change and Communications leader (Former Employee) says

"The management lies - they knew about the issues with vaping and covered it up This is a company to stay away from at all costs - also they run a very poor HR dept and are extremely unprofessional This company will Be bankrupt by 2022 and won’t get PMTA approval -stay away"

Business Development Manager (Current Employee) says

"cold canvassing in shops, goals are unattainable, poor HR department, poor Management, hire and fire, lot of poeple leave after a couple of weeks, rude communicationnothing, maybe the product"

Enablement (Current Employee) says

"I was with JUUL since the PAX days- when the company's focus was undoubtedly- sell a bunch of vapes, make a bunch of cash. The "improving lives of adult smokers" thing didn't come around until the cashflow (and regulatory scrutiny) picked up. Stay far far away- you're better off applying with Phillip Morris."

Business Development Manager (Current Employee) says

"Drückerkollone. Man fährt im Umland jedes Geschäft an, dass ein Päckchen Tabak im Regal hat und muss diverse Produkt Pakte an den Mann bringen. Denkt nicht die stellen euch wegen eures CV ein. Die bekommen gar nicht so viele Leute wie sie brauchen. Ein Führerschein reicht an Qulaifikation. Ach ja, und über 28 musst Du sein. Ich denke in einem Jahr hat sich die Sache eh erledigt und es wird alles über die Website verkauft.Gutes Produkt0 Struktur"

Contracts Manager (Former Employee) says

"JUUL is a startup in every sense of the word. There is absolutely no management structure, onboarding process or skillset assessment. The concerns are to get the work done without any consideration for quality or legality of what is produced. A very scary place to work from a professional reputation standpoint. Coworkers were arrogant to hostile. It was an environment in which one survived by killing off others.Salaries were competitiveEverything else."

Talent Team (Former Employee) says

"High comp with minimal work but the company is a mess and run by a pack of unqualified, uncaring executives and VPs. I have never seen such incompetence.High payliterally everything else"

Anonymous (Former Employee) says

"1.If on salary, be expected to work nights and weekends 2.Overworked and under appreciated 3.Very negative and sarcastic attitude from fellow co-workers and managers 4.No guidance whatsoever 5.Failure is almost inevitable 6.No privacy whatsoever 7.Be prepared to be exposed to employees who use JUUL products in the office (aka "second-hand vaping") 8.Demographics are mostly comprised of whites and asiansFree food, drinks, & snacks; Benefits are okEverything else"

Retail Associate (Former Employee) says

"Juul isn't a terrible place to work but they are still learning about how to conduct retail business and there are alot of adjustments you'll have to make."

Talent Acquisition Specialist (Current Employee) says

"Juul labs was founded by former smokers, james and adam, with the goal of improving the lives of the world's one billion adult smokers by eliminating cigarettes. We envision a world where fewer people use cigarettes, and where people who smoke cigarettes have the tools to reduce or eliminate their consumption entirely, should they so desire. Really pulls top it and engineering talent from all over the country to work at their facilities . They pride themselves on state of the artopen work environmentwork life balance"

Regional Key Account Manager (Former Employee) says

"Being one of the "founders" at this company, I felt a real sense of desire to give everything I had daily and accomplish our mission. Slowly but surely the company grew way too fast, support was limited to zero from management and transparency and culture went out the window. Fire drills occur daily and often on Fridays at 5pm. They laid off 1/3 of the company to turn around and start hiring the same roles for less pay- it is COMPLETELY un-moral and sad. There is no clear direction and changes happen at the drop of a pen, after 3 years I was beyond exhausted both mentally and physically."

Director (Former Employee) says

"Too many execs who were always vying for power, land-grabbing and didn't try or couldn't see the benefit of working better together. One exec in particular was so venomous and even though HR told me so many people complained about him, he knew how to get his way with c-suite. I never encountered a work bully until this job. My immediate manager was also no help in protecting anyone."

Engineering Manager (Former Employee) says

"Job is interesting and challenging, as well as the mission to bring a healthier alternative to adult smokers. But work balance is difficult to manage. Constant scope change and irrational management behavior. Hire and fire. Upper managers reinvent and rediscover long established industrial standards and methods of proper project roadmaps and tracking metrics. I have never seen a product design roadmap with so little deliverable. I also never heard of ordering equipment without an equipment specification."

Engineer (Current Employee) says

"Early on Juul was fun and innovative company to work for. But we got greedy and saw huge sales from marketing to kids. Also getting into bed with Altria made things worse. Now my family, friends and acquaintances treat me with disdain for working at Juul. I'm feeling uncomfortable with the whole thing."

Brand Ambassadeur (Marketing de réseau) says

"Environnement très instable dû au contexte de la cigarette électronique aux Etats Unis"

Administrator (Current Employee) says

"The company is always changing. They are still working out several operational systems. There are layers of processes that are not linked and require lots of follow-up.Remote workAll about who you know"

Business Development Manager (Former Employee) says

"Juul are a company who learn by making mistakes. Unfortunately this comes at a cost. Management are all over the place and staff are left to figure things out as they go. I always felt like wasn’t rewarded for my level of performance as no manager was in place long enough to notice.Good pay and benefitsPoor work life balance, no progression. Legal issues for the brand"

Sales Representative (Former Employee) says

"Needs more direction from management, especially concerning long-term goals and position in the marketplace. Communication is lacking on all levels, particularly in the field"

IT Support Specialist (Current Employee) says

"When I first started working here, I was super excited, had a fantastic boss, and made immediate important impacts to the IT environment fast forward 7 months later and this department has become stagnant, backstabbing, and overall a hostile workplace. It’s sad to see such a great company and mission go downhill in this department, but myself and many of my coworkers have 0 trust in leadership in the department. Hopefully they will wake up to that reality before there’s a mass exodus but at this point I have to get out while I can."